Welcome to our terms & conditions page
01. Purchasing Goods
1 Click Log Cabins Ltd – Part of the DSB group. All purchase orders for goods shall be deemed to be an offer by the buyer to purchase goods pursuant to these Terms and Conditions and are subject to acceptance by 1 Click Log Cabins Ltd may choose not to accept an order for any reason.
Purchasing any product can be made by telephone or through 1 Click Log Cabins website.
All prices and charges on 1 Click Log Cabins website are shown in sterling and include any VAT payable. The total costs of your order will be the price of the product that you order and the cost of any additional extras, services you choose for the product. All costs will be set out clearly in your shopping cart before you submit/enter your order. Prices, offers and products are subject to availability and may change before – but not after 1 Click Log Cabins accepts your order. If for any reason a product becomes unavailable after the point of your order 1 Click Log Cabins reserves the right to supply you with a product that is, in our opinion, a suitable alternative item. In the unlikely event of this occurrence you would be notified and given the option to accept the alternative product or cancel your entire order. 1 Click Log Cabins endeavors to ensure that all the information on this site is accurate. However, if an error does occur in the price or description, 1 Click Log Cabins will inform you and ask you whether you still wish to continue with the order. If a product or service is listed at an incorrect price due to a typographical error or an error in the pricing information received by 1 Click Log Cabins from our suppliers then we reserve the right to cancel the contract. In these circumstances you will not be entitled to seek compensation for disappointment suffered or for any losses which you might otherwise have incurred. 1 Click Log Cabins reserves the right to change the price of a product at any time.
03. Payment & Deposits
1 Click Log Cabins accepts all major debit or credit card deposits or full payments by telephone or you can use the PayPal method via our website checkout service. Payment or deposits are deducted when the order is processed. If the order is made over the telephone, confirmation will be given verbally at the time of the call by one of our 1 Click Log Cabins sales staff. If an order is made through the secure online checkout & payment system, after payment is received, 1 Click Log Cabins will confirm by email the details, description and price of the goods purchased together with information containing your rights to cancel the order. Payment of all charges for products on order must be made in full before dispatch of the goods. 1 Click Log Cabins reserves the right to refuse orders if deemed necessary. *If you have chosen to pay the 25% deposit the balance will be due 7 days prior to delivery, Should you not be ready to take delivery – we will require the full balance payable within 48hrs then we can store the cabin FREE of charge for up to 3 weeks.
04. Stock Availability and Sizing
On rare occasions whereby goods/products ordered by you the purchaser are not available from stock, 1 Click Log Cabins will notify the buyer and give them the option to wait until the goods are available from stock, accept an alternative product, or be reimbursed and receive a full refund. Very occasionally products featured on the website may be known by different branding names but are in fact the same product stipulated by the manufacturer. 1 Click Log Cabins reserves the right to supply these as the products listed on our website, despite in some circumstances being identical. Occasionally, manufactures update and improve products and 1 Click Log Cabins reserve the right to supply these to fulfill an order. All images and photography used is purely for illustrative purposes only – actual product colours may vary slightly due to the digital photography process and variations in individual user monitor settings this will not detract from the overall quality or performance of the product. Sizes are approximate only and generally refer to external dimensions – not including any of the roof overhangs. It should also be noted that the exact size dimensions of timber components cannot be guaranteed due to the natural variance of this material depending on its surroundings and climate.
1 Click Log Cabins make every effort to deliver goods within the published estimated timescales; however, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. Estimated delivery dates are not part of the contract between 1 Click Log Cabins and the buyer, and 1 Click Log Cabins shall be under no liability for any delay or failure to deliver the products within the estimated timescales. Unless otherwise agreed in writing by the purchaser and 1 Click Log Cabins, the delivery of goods will take place at the address you have specified in the order. When the delivery arrives at the specified address someone must be present to accept it and the delivery must be signed for. Alternatively, an agreement can be made prior to delivery whereby written confirmation, in the form of an email or fax, stating permission is provided to drop the goods off at your given address without the requirement to have anyone present to sign for them. Providing that 1 Click Log Cabins delivers the goods to the address you have specified in the order then the goods will be deemed to have been delivered and 1 Click Log Cabins will not be liable to you for any subsequent claim of non-delivery. 1 Click Log Cabins does not have to be satisfied that the person who accepts delivery at the given address is you (or authorised by you to accept delivery of the goods). The quantity or content of any consignment of goods or components of a good that are recorded by 1 Click Log Cabins upon dispatch shall be conclusive evidence of the quantity or content received by you upon delivery unless you can provide conclusive evidence to the contrary. 1 Click Log Cabins also reserves the right to suspend future deliveries of goods and cancel any contracts with you if you have a bankruptcy order made against you or make an arrangement or composition with your creditors; convene a meeting of creditors or enter into liquidation. We also reserve the right to suspend any future deliveries should you fail to observe/perform any of your obligations under the contract between you and 1 Click Log Cabins. This includes any contract between yourself and 1 Click Log Cabins for the sale and purchase of the goods incorporating these conditions, whether effected by electronic mail through this website, or otherwise. If a delivery is made and nobody is there to sign for the product (unless a pre-agreement has been signed allowing 1 Click Log Cabins to leave the product without a signature upon arrival), the product will be returned to base and be awaiting another suitable dispatch date. In these circumstances the purchaser will be held responsible for paying all additional delivery costs to have the item re transported. For some of 1 Click Log Cabins products, such as log cabins and certain other large garden buildings, it is your responsibility to ensure someone is available to assist in the off-loading of these goods upon arrival. This person must be fit and capable of lifting items of up to 25kg in weight as 1 Click Log Cabins may only send one delivery driver and some components can weigh up to 50kg. In these circumstances if an attempted delivery is made and there is no-one present and capable to assist our driver the building/s will be returned to base and the purchaser will be liable for all costs associated with a second attempted delivery. 1 Click Log Cabins cannot be held responsible for any damage or injury sustained due to incorrect unloading, usage or assembly of any of our products. Please note – If you order a log cabin outside of our FREE delivery zone, the lead time can be extended. Please contact us for further information. In the event that a customer purchases an installation service for one of the products on the website the customer is thereby agreeing to adhere to the terms and conditions of the installation service. This will typically include the provision of a firm and level base to be in place and accessible on the agreed date of installation. Failure to provide such a base will result in the installation being aborted at the expense of the customer who would then have to pay further charges should they wish to re-arrange the installation.
06. Events Outside of our Control
1 Click Log Cabins cannot be liable or responsible for any failure to perform, or delay in performance of any of our contracted obligations that is caused by events outside of our reasonable control (Force Majeure Event) A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: Strikes, lockouts and other industrial actions, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, any new acts, decrees, legislation, regulations or restrictions of any government. We reserve the right to delay the completion of any of our obligations if we are hindered or prevented from doing so due to a Force Majeure Event, provided that, if the circumstances in question continue for a continuous period in excess of 120 days, either party shall be entitled to give notice in writing to the other to terminate the Agreement.
07. Contacting Us
1 Click Log Cabins can be contacted via any of the following methods; Website: https://www.1clicklogcabins.co.uk/ Email: [email protected] Telephone/Fax: 01282 831528 Postal Address: 1 Click Log Cabins, 4 Webber Crt, Billington Rd, Burnley, Lancashire, BB11 5UB. Company Reg No. 7984465. VAT No. 133 509 530.
08. Cancellations and Returns
The buyer shall inspect the goods immediately upon receipt and shall notify 1 Click Log Cabins by email at [email protected] as soon as possible after the delivery has been made if the goods are damaged/faulty or do not comply with any of the contract. If the buyer fails to do so the buyer shall be deemed to have accepted the goods. Where a claim of defect or damage is made, 1 Click Log Cabins will supply/replace any necessary parts to complete your agreed initial purchase. If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund by informing the seller by email within 14 working days after the day of delivery of the goods. You will be asked, however, to pay the costs of the return postage/carriage to one of 1 Click Log Cabins distribution centres or for the collection charge by one of 1 Click Log Cabins pre-approved couriers. If the buyer fails to return the goods following cancellation or does not pay the returning delivery fee issued by 1 Click Log Cabins, 1 Click Log Cabins reserves the right and is entitled to deduct the cost of recovering the goods from any refund issued. If 1 Click Log Cabins send you the incorrect product or if, upon receipt of all relevant evidence, we deem it has arrived faulty or damaged, you will be offered a full refund and exemption from delivery costs. 1 Click Log Cabins will not accept any product for return if it has been assembled, modified or customised in any way including being subject to the application of chemicals or paints. 1 Click Log Cabins will require photographic evidence of any complaints, defects, requests to return a product outside the initial 14 day period or claims of incorrect or incomplete product delivery. Any cancellation within the initial 14 day period will be refunded within 30 days of notification to cancel being received – for any cancellation outside of this timeframe all refunds will be processed within 30 days after the product has been successfully returned. Where exchange rates of currency are involved, the refund will be made in pound sterling and at the current exchange rate. 1 Click Log Cabins does not accept responsibility for any loss or gain caused by changes in the exchange rate between the time or ordering and the time of issuing a refund. If you wish to cancel an order before it has been delivered, you must contact 1 Click Log Cabins immediately. You must confirm your cancellation in writing via fax or email. If you cancel via telephone your order will be put on hold until a written cancellation has been received. If the building has been manufactured there may be a cancellation charge dependent on the individual case.
09. Bespoke Or Customised
Products Goods that are ordered to your own specification, for example made to order log cabins, adding optional extras, cannot be cancelled or returned once the order is accepted. In this case, after we have sent you our confirmation email you will have entered into a binding contract to buy the goods, and because the goods are being made to your specification you will not be able to cancel that contract without being charged 25% of any monies received. Once the goods have been delivered you can only return them if they are not of satisfactory quality or reasonably fit for the purpose and we cannot remedy the fault to your reasonable satisfaction. Orders of bespoke products may also extend the average delivery lead times of several weeks.
10. Timber and Other Natural Products
Timber is a natural product and prone to changes in appearance, including some movement and the occurrence of small knot holes or splits in extreme temperatures and weather conditions. Any splits, knots or similar visual imperfections in the timber will not affect the structural integrity of the product in any way. Whilst every effort is made to hand pick timber without visible knotholes or splits there may be occasions where timber is selected in good faith that contains what appears to be a solid knot. Over the course of time / during movement of the product etc it may occur that these small knot holes are then dislodged from the timber leaving a small knot or crack. Unfortunately we cannot be held responsible for this maturing of the product and can only offer our best advice as how to deal with this situation in the unlikely event that it should occur. When measuring timber for the purpose of technical information the absolute external dimensions will be taken from a sample piece of each component used – it should be noted that due to the complex nature of the product and machining processes that this figure will give an average measurement that could be subject to slight variance throughout the rest of the individual boards in the pack measured. Whilst every effort will be made to select only components which match the average advertised sizing this is subject to the availability of the timber that has been machined and cannot be guaranteed. Please note any guarantee offered does not cover the products against timber splits or warping. These are natural characteristics of the products and not defects and neither will these circumstances be accepted as a valid reason for the cancellation of an order, as this can occur naturally over time.
11. Sizing Disclaimer
All sizes and measurements are approximations only and while 1 Click Log Cabins will endeavor to ensure all products are manufactured as close as possible to the measurements provided we cannot be held responsible should there be a discretion in the finished size.
12. Website Modifications Or Changes
Previously stated, 1 Click Log Cabins reserves the right to alter the website at any time. This will include altering the products, the content, the descriptions and the prices. 1 Click Log Cabins also reserves the right to alter these terms and conditions at any time. Please be aware this website, despite the utmost effort to ensure all information is accurate, may contain typographical inaccuracies. All images and photography used is purely for illustrative purposes only – actual product colours may vary slightly due to the digital photography process and variations in individual user monitor settings.
13. Customer Reviews
1 Click Log Cabins reserve the right to approve, disapprove or display any customer review at our own discretion. Where we see fit we may correct the grammar of a customer review, but not the content unless we feel it is necessary to remove any potentially offensive or unlawful statements.
14. Privacy and Security Policy
You may visit this website and access information while remaining anonymous and not revealing any of your personal information to 1 Click Log Cabins, we may record or monitor details of the statistics and customer’s needs. Information and data may be automatically collected through cookies. Users should familiarise themselves with the operation of cookies. Most browsers are initially set up to accept cookies. If you wish to make an online purchase from us, then you will be required to provide certain personal information as a prerequisite of being able to place an order. 1 Click Log Cabins will only ask you for as much information as required to process your order and perform the distribution effectively. Personal information will be retained by 1 Click Log Cabins for as long as required, kept secure and in accordance with the requirements of the 1998 Data Protection Act, and not be transferred to any party not within the DSB group. You may contact 1 Click Log Cabins at any time and request a copy of all information stored on our system that is personal to you to ensure it is correct and up to date. In accordance with our security policy, 1 Click Log Cabins will endeavor to ensure that the ordering system is on a secure server and encrypted to prevent security breach and your information kept secure and not intercepted by a third party. Under no circumstances will 1 Click Log Cabins hold sensitive payment details, such as your card number, expiry date and security code. All transactions are handled through our accredited payment systems. 1 Click Log Cabins reserves the right to pass on your contact details to our specified installation partners who will contact you to arrange the Pro-Installation service if ordered and may contact you to discuss their competitive and professional installation service.
15. Copyright Of Images and Content
The copyright in all materials provided on this site is held by 1 Click Log Cabins or by the original creator of the material. Except as stated herein, none of the materials; may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of 1 Click Log Cabins or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this website for non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials.